Direct Debit Software Paperless Script
The paperless script option to our Direct Debit Software ensures staff have a clear and consistent approach to taking details of direct debit instructions from your customers. Collectiong fees and subscriptions by Direct Debit is well established as the most effective way to collect recurring payments. Many organisations are moving away from paper to paperless Direct Debit so you can take the Direct Debit instruction over the telephone. Using a telephone script ensures staff have a consistant approach to the collection of direct debit instructions.
When you become approved for paperless direct debit your sponsoring bank will also need to approve the telephone script your staff will use. Mosaic's Paperless Script Wizard allows you to easily create a script for all your operators to follow, ensuring a consistant approved flow for telesales staff to follow and will allow you to comply with the Bacs rules and your sponsoring banks requirements.
Following the script, telesales operators prompt the Direct Debit payer and records the responses. This ensures you obtain all the information needed for the Direct Debit instruction, It validates the sort code and bank account number automatically against the ISCD (Industry Sort Code Directory) and performs a modulus check.
You can design your own script using our simple graphical wizard making it a simple and cost effective tool for direct debit telephone scripting.
Script Wizard can be included with Mandate, our Direct Debit management software, or it can be used independently, called directly from your own application.
Benefits of telephone scripting
It speeds up the direct debit sign up process.
Ensures a consistant interface with your customers.
Built in checking of sort codes using the ISCD..
Logs the call details so you have a complete record of every paperless direct debit you sign up.
Uses Modulus Checking to validate the account and sortcode improves accuracy, eliminating the cost of later corrections.